Frequently Asked Questions:
What are your business hours?
Monday: 9:00am–5:00pm PST
Tuesday: 9:00am–5:00pm PST
Wednesday: 9:00am–5:00pm PST
Thursday: 9:00am–5:00pm PST
Friday: 9:00am–4:00pm PST
Saturday: Closed
Sunday: Closed
USA National Holidays: Hours may vary*
Where is your company located?
We are headquartered in Huntington Beach, California.
Is Local Pickup Available?
Our warehouse is closed to the public at this time.
How long does it take to get delivered?
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All items are shipped from our Southern California warehouse.
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All orders have a 1-2 business day processing time.
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Order placed over the weekend, long weekends, and holidays may be delayed beyond the 24-48hr usual range.
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We are NOT responsible for refunding shipping if delivery times are not met by our carriers.
- We are NOT responsible for lost packages. Please ensure your business or residential address is correct before checking out.
- We are NOT responsible for stolen packages. Please ensure your package will be safe upon delivery.
Frame & Optic Inc. makes every effort to process and ship out all orders received within 1-2 business days of you placing your order under normal circumstances. We assure you that our team will always continue to get your order released for final delivery as soon as we possibly can.
Are Sunglasses sold by the dozen?
All sunglasses and glasses are sold by the dozen unless otherwise noted on the title or description.
Is there a purchase minimum?
There is no order minimum. The items are sold as-is.
Do I need a resale license?
No. We are open to the public.
Are there any coupon codes?
Yes. We offer free shipping on orders over $250 (US 50 states only). The discount is automatically applied during checkout.
Do you charge sales taxes?
Sales tax applies to all California customers orders, unless a copy of your California Sales Tax Certificate is provided.
How secure is your website?
We work to protect the security of your information during transmission by using Starfield Technologies (SSL) software, which encrypts information you provide to us. It is important that necessary precautions are taken by protecting your computer from unauthorized use and not revealing the account password to anyone.
What methods of payment do you accept?
We accept all major credit/debit cards and PayPal. Money orders and cashier’s checks are also an option for offline transactions.
Why is my order marked as suspected fraud?
Orders may be on hold for additional review by our internal checkout system. This automatic process was implemented to further help customers prevent fraud. Please allow 1-2 days for updates. An email will be sent to you in regards to the status of the order.
Do you offer dropshipping?
No. We do not offer dropshipping services at this time.
Do you have a catalog?
We do not offer any printed material or an Excel spreadsheet with our inventory. All products offered are presented on our www.frameandoptic.com website.
Do you offer samples?
A mixed variety sample dozen is available for purchase. While you cannot choose your own style, it is designed to showcase a variety of sunglasses styles.
SKU: SAMPLE
Can the colors be customized?
The preassorted dozens are sold as-is. The color breakdown cannot be changed.
What images do you provide?
You are more than welcome to use the stock product photos we have on our website. However, we cannot send lifestyle photos from our social media or provide additional content.
Images of people, places, and/or products posted on this site are either the property of the Company, or are used herein with express permission of the Company. Unless otherwise noted, all content included on this Site, including images, illustrations, designs, icons, photographs, video clips, and written and other materials, is the property of the Company or its suppliers, partners, or affiliates and is protected by United States and international copyright laws. The compilation of this Site is the exclusive property of the Company and is protected by United States and international copyright laws. Any unauthorized use of any content or materials on this site is strictly prohibited and may violate copyright and trademark laws and/or the laws of privacy, publicity, and/or communications regulations and statutes. Any use of the materials or content on this Site can be made only with the prior written and express authorization of the Company. For further information on how you may obtain authorization to use any materials or content on this Site, please contact the Company at the "Contact Us" section of this Site.
I cannot sign in or login?
We advise trying to clear the cookies or data in your browser. You can find this in the settings of the browser where you clear the history. You can also switch browsers.
What happens if I forgot to log in when I placed an order?
We cannot manually add your order to your existing account, however, you will still be able to receive updates on your order via email.
Can a custom logo be placed on the sunglasses?
We do offer a seasonal white label program. Please email support@frameandoptic.com to learn more.
