Customer Service

Shipping & Delivery
Frame & Optic Inc makes every effort to ship out all orders received within 24hr-48hr after receiving the order under normal circumstance. Order received over the weekend, long weekends and holidays may be delayed a bit beyond the 24hr-48hr usual range. Please be reassured we will make every effort to get your order released for final delivery as soon as we possibly can. Please note: For UPS Next day air, 2nd day air, 3rd day express service. USPS Expedited and Priority service. The daily cutoff is set at 12:00pm PST. Orders expected to be processed with the above mentioned services must be received before the cutoff time.

Monday: 8:00am–4:00pm PST (USPS 3:00pm PST)
Tuesday: 8:00am–4:00pm PST (USPS 3:00pm PST)
Wednesday: 8:00am–4:00pm PST (USPS 3:00pm PST)
Thursday: 8:00am–4:00pm PST (USPS 3:00pm PST)
Friday: 8:00am–4:00pm PST (USPS 3:00pm PST)
Saturday: Closed
Sunday: Closed
Privacy & Security
Images of people, places, and/or products posted on this Site are either the property of the Company, or are used herein with express permission of the Company. Unless otherwise noted, all content included on this Site, including images, illustrations, designs, icons, photographs, video clips, and written and other materials, is the property of the Company or its suppliers, partners, or affiliates and is protected by United States and international copyright laws. The compilation of this Site is the exclusive property of the Company and is protected by United States and international copyright laws. Any unauthorized use of any content or materials on this site is strictly prohibited and may violate copyright and trademark laws and/or the laws of privacy, publicity, and/or communications regulations and statutes. Any use of the materials or content on this Site can be made only with the prior written and express authorization of the Company. For further information on how you may obtain authorization to use any materials or content on this Site, please contact the Company at the "Contact Us" section of this Site.
Returns & Replacements
All returns must be processed within 7 days of receiving our delivery. Any item returned after 7 days will not be accepted. A receipt of shipping the return goods would serve as proof of return date. All return shipping fees of sending the items back will NOT be refunded. If you paid for shipping and handling on the order, we will reimburse the shipping fee to you along with the merchandise cost. In case of a defected item, please email us a photo of the defect. You may find the contact info in the "Contact Us" page. We will refund you full amount and also reimburse you the shipping fees. All styles must be returned in their original packaging and dozen form. Please do not keep pieces for any reason. We will either resend merchandise desired or process the refund base on the original invoice upon confirmation of the return. .
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